INTERACTIVE KIOSK MARKET SIZE & SHARE ANALYSIS - GROWTH TRENDS & FORECASTS (2023 - 2028)


Interactive Kiosk Market Analysis:

The estimated size of the Interactive Kiosk Market is USD 28.20 billion in 2023, with an expected growth to USD 36.09 billion by 2028, exhibiting a Compound Annual Growth Rate (CAGR) of 5.06% during the forecast period (2023–2028).

In light of the COVID-19 pandemic, health authorities in various regions have advised individuals to stay home from work if they exhibit symptoms, resulting in a slowdown of business activity.

An interactive kiosk is a computer terminal equipped with specialized hardware and software that provides access to information. It is utilized in various end-user applications, including communication, education, retail, travel and tourism, banking, financial institutions, food and beverage industries, among others. For example, in October 2018, the Civil Aviation Administration of China deployed fully automated self-service kiosks at Shanghai’s Hongqiao airport for flight and baggage check-in, security clearance, and boarding, powered by facial recognition technology.

End-users expect personalized and efficient service, and as technology continues to permeate all aspects of daily life, several companies are leveraging interactive technology to engage customers. Yum China Holdings, for instance, has launched a new restaurant concept, KPRO by KFC, in Hangzhou, China, with free-standing ordering kiosks in the stores that include facial recognition and payment capabilities.

Airport authorities frequently encounter crowding issues in areas such as check-in, which can be challenging to monitor. Kansai airports, Kansai International Airport (KIX), and Osaka International Airport (ITAMI) are collaborating with SITA on a trial of KATE — SITA’s intelligent check-in kiosk. KATE will automatically relocate to congested areas in the airport to reduce check-in queues.

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